How do I purchase a subscription?
Create or sign in to your Sports Odisha account, visit the Subscription page, choose a plan, and complete payment through Razorpay.
When does my subscription start?
Access starts after Razorpay confirms that your payment is captured and our server verifies the payment signature. The start and expiry dates then appear under My Subscriptions.
Which payment methods are available?
The Razorpay checkout displays the currently supported methods available for your device, account, and transaction.
Do you offer refunds?
No. Successfully activated subscription payments are final and non-refundable, including unused or partially used periods, except where required by applicable law. See the Cancellation and Refund Policy.
My account was debited, but the payment failed. What should I do?
Wait for your bank or payment provider to complete its status update or automatic reversal. If the subscription is not active after the payment settles, email us your registered email and Razorpay payment ID. Never send an OTP, UPI PIN, CVV, or banking password.
What if I was charged twice?
Contact support with both Razorpay payment IDs and the transaction dates. We will verify whether two captured payments exist and coordinate the appropriate correction with the payment provider.
Can I cancel my plan?
You can stop using the plan at any time, but cancellation does not reverse a completed payment. Access remains available until expiry unless suspended under the Subscription Terms.
Does my plan renew automatically?
Current plans do not automatically renew unless the checkout clearly states otherwise. You can purchase a new period from My Subscriptions.
Can I share my subscription?
No. A subscription is personal and linked to your registered account. Account sharing may lead to access suspension.
Where can I find my payment details?
Open My Billing after signing in. Subscription confirmation is also sent to your registered email after successful activation.
How do I contact support?
Email info@sportsodisha.com. Include your registered email, plan name, payment ID, and a description of the issue.
